@phdthesis{Toepper,
  type      = {Bachelor Thesis},
  author    = {Ann-Kathrin T{\"o}pper},
  title     = {Effektive Kundenberatung auf Facebook},
  url       = {https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-47956},
  abstract  = {nicht vorhanden},
  language  = {de}
}