@phdthesis{Pirkl,
  type      = {Bachelor Thesis},
  author    = {Raimund Pirkl},
  title     = {Total Quality Management (TQM) : Inhalt \& Implementierung},
  url       = {https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-22138},
  abstract  = {nicht vorhanden},
  language  = {de}
}