@phdthesis{Droske, type = {Bachelor Thesis}, author = {Torsten Droske}, title = {Beziehungs- und Zufriedenheitsmanagement in Franchisesystemen}, url = {https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-20247}, abstract = {nicht vorhanden}, language = {de} }