@phdthesis{Sibel,
  type      = {Bachelor Thesis},
  author    = {Ulutas Sibel},
  title     = {Customer Relationship Management : die Wichtigkeit des Kundendialogs im Retail},
  url       = {https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-36925},
  abstract  = {nicht vorhanden},
  language  = {de}
}