TY - GEN U1 - Sonstiges A1 - Böhme, Marlen T1 - Enhancing the acceptance of analytical Customer Relationship Management : Case study Nintendo of Europe N2 - This thesis looks at Customer Relationship Management in a different way. In order to identify factors that influence the acceptance of one of its components – the analytical CRM – it focuses on theopinion of the company’s employees. The objective of this thesis is to identify factors that positvely influence the acceptance of analytical Customer Relationship Management within organizations. KW - Kundenmanagement Y1 - 2009 U6 - https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-23047 UN - https://nbn-resolving.org/urn:nbn:de:bsz:mit1-opus-23047 ER -