@mastersthesis{Hoffmann2016,
  type      = {Bachelor Thesis},
  author    = {Hoffmann, Constantin},
  title     = {Controlling im Beschwerdemanagement von Versicherungsunternehmen},
  institution = {06 Medien},
  year      = {2016},
  abstract  = {nicht vorhanden},
  subject      = {Reklamation , Versicherungsbetrieb , Kundenmanagement , Controlling},
  language  = {de}
}