Krisenkommunikation in sozialen Medien : eine Analyse von Erfolgsfaktoren anhand von Fallbeispielen aus der Automobilindustrie
Crisis Communication in Social Media : an Analysis of Success Factors Through Case Studies of the Automobile Industry
- The thesis examines the success factors of crisis communication in social media. It is divided in three main parts. In the first part the terms social media, crisis and crisis communication are defined. The second part provides a thorough examination of the scientific literature regarding strategies of crisis communication. The last part analyses two case studies of the automobile industry to compare the strategies of the literature with the strategies of real companies. A conclusion provides an overview about the findings of the study.
Author: | Christian Michel |
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Advisor: | Stephan Heller, Simone Fischer |
Document Type: | Bachelor Thesis |
Language: | German |
Year of Completion: | 2018 |
Granting Institution: | Hochschule Mittweida |
Release Date: | 2020/09/16 |
GND Keyword: | Social Media; Krisenmanagement; Kommunikation |
Institutes: | 06 Medien |
DDC classes: | 658.4056 Krisenmanagement |
Open Access: | Frei zugänglich |
Licence (German): | Urheberrechtlich geschützt |