OPUS


Volltext-Downloads (blau) und Frontdoor-Views (grau)

Digitalization of consultating processes within the service industry

Digitale Beratung, Anforderungen und Umsetzung im Dienstleistungsbereich

  • In the following bachelor thesis the current trends and potential applications of digitalization in the service industry will be discussed. With the nowadays surging demand on digitalization in all industries, there are branches of the service industry where digitalization is yet to be exploited to its full potential. However, it is difficult to pick and choose which branches of the industry should be fully digitized and which should be partially digitized. The result of this work should therefore facilitate the process of applying digitization in the consulting services where face to face human interaction has been the key to the industry for years. For this purpose, essential factors to be taken into account were identified, which are to be sought after through the analysis, in the specification of the system requirements as well as in the performance of a utility value analysis.

Download full text files

  • AltahlehFinaBachelorarbeit.pdf
    eng

Export metadata

Additional Services

Search Google Scholar

Statistics

frontdoor_oas
Metadaten
Author:Abdulrhman Zaki Omar Altahleh
Advisor:Silke Meyer, Frederick Steinke
Document Type:Bachelor Thesis
Language:English
Year of Completion:2019
Granting Institution:Hochschule Mittweida
Release Date:2021/08/25
GND Keyword:Dienstleistung; Digitalisierung; Beratung
Note:
Printexemplar Präsenzbestand
Institutes:Wirtschafts­ingenieur­wesen
DDC classes:303.483 Digitale Revolution
Open Access:Innerhalb der Hochschule
Licence (German):License LogoUrheberrechtlich geschützt