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- Diploma Thesis (2) (remove)
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- 2009 (2) (remove)
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- Kundenmanagement (1)
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This thesis looks at Customer Relationship Management in a different way. In order to identify factors that influence the acceptance of one of its components – the analytical CRM – it focuses on theopinion of the company’s employees. The objective of this thesis is to identify factors that positvely influence the acceptance of analytical Customer Relationship Management within organizations.
The H.323 umbrella standard describes audiovisual communication over packetswitched networks. This thesis illustrates the standard in detail with regards to architecture and implementation. The second part of this dissertation is dedicated to examining the Gmail Voice and Video plug-in, an Internet-based audiovisual communication platform. In the course of this thesis a secured kiosk environment for the Gmail Voice and Video plug-in is being developed.